Good Administration

Codes, Guides

Charters

Manual for Trainers

Various papers and documents

 

 

 

Codes, Guides
   

British and Irish Ombudsman Association (BIOA)
  BIOA-Guide to principles of good complaint handling
   

Parliamentary and Health Service Ombudsman for England
  Principles of Good Administration
   

European Ombudsman
  The European Code of Good Administrative Behaviour  
   
  Related press relases
  15 September 2004      
  11 April 2000    
  30 March 2000    
  11 January 2000  
  23 November 1998    
   

Ombudsman of Ireland
  Public Bodies and the Citizen – The Ombudsman’s Guide to Standards of Best Practice for Public Servants
   

Ombudsman of Malta
  The Ombudsman’s guide to standards of best practice for good public administration
   

Public Services Ombudsman for Wales
  Guidance to Local Authorities on Complaints Handling
   
   
   

Charters
   

Le Médiateur de la République
  Charte des Médiateurs du Service public
   

Ombudsman of Malta
  Ombudsman’s Charter – a pledge by the Ombudsman to the people to the people of Malta
   
   
   

Manual for Trainers
   

Human Rights Defender of the Republic of Armenia
  Human Rights, Good Governance and the Rule of Law: Role and Relevance of the Human Rights Defender of Armenia
   
   
   

Various papers and documents
   

Ombudsman of Bulgaria
  Notes on the Scope and Content of the Right to good Governance and Administration
   

Denmark
  Olsen, Jens. Good administrative Practice
   

Ombudsman of Malta
  Redress: the introduction of a new culture in Maltese public administration
   

Netherlands
  ‘A rule is a rule’ is not good enough. In: 2006 Annual Report of the National Ombudsman of the Netherlands
  Excerpt from: Ombudsprecedents. On the standard of proper conduct and its application
  Brenninkmeijer, Alex. Fair governance: a question of lawfulness and proper conduct